Support

We're Here to Help

SafetyBriefer™ is built by people who've worked in the field. We know how frustrating it is when your tools don't work right. If something's broken, tell us. We fix problems fast.

Contact Us

Email: support@safetybriefer.com

Response Time: Within 24 hours on business days

Website: www.safetybriefer.com

Mailing Address: 732 S 6th ST #6459 Las Vegas, NV, 89101, USA

Quick Fixes

App running slow or freezing? Close and reopen the app. Restart your device. Check for updates in the App Store or Google Play.

Meeting won't generate? Check your internet connection. Make sure you entered a work description. If you're on the free tier, you may have hit your limit.

Subscription not working? Tap "Restore Purchases" in settings. Make sure you're signed into the same Apple ID or Google account you used to subscribe.

Can't find your documents? Check the History tab. Make sure the filter is set to "All." Documents only save after you complete them.

QR code not working? Make sure you have internet connection. Try generating a new QR code from the meeting.

Cartoon not loading? AI cartoons require a Pro subscription and internet connection. If it still won't load, try again in a few minutes.

Before You Contact Us

We can help you faster if you include:

• What went wrong

• What you were trying to do

• Your device (iPhone, Android, model)

• Your operating system version

• Screenshots if you have them

Subscription Help

How to Subscribe Tap "Upgrade" or "Pro" in the app. Payment is handled by the App Store or Google Play.

How to Cancel

iPhone: Settings → Your Name → Subscriptions → SafetyBriefer™ → Cancel

Android: Google Play → Menu → Subscriptions → SafetyBriefer™ → Cancel

How to Restore Your Purchase Reinstalled the app or got a new phone? Tap "Restore Purchases" in settings. Your subscription follows your Apple ID or Google account.

Billing Questions or Refunds We don't handle payments directly. Contact Apple or Google:

Apple Support: https://support.apple.com Google Play Support: https://support.google.com/googleplay

Report a Bug

Found something broken? We want to know.

Email support@safetybriefer.com with:

• What happened

• Steps to make it happen again

• Your device and OS version

• Screenshots or screen recording if possible

We're actively fixing bugs and improving the app. Your report helps everyone.

Request a Feature

Have an idea? We're listening.

Email support@safetybriefer.com and tell us what you'd like to see. Many of our features came directly from user suggestions. We read every message.

Give Us Feedback

Love the app? Leave a review on the App Store or Google Play. It helps other crews find us.

Having problems? Reach out first. We'd rather fix your issue than have you frustrated. Give us a chance to make it right.

We're Actively Improving

SafetyBriefer™ is a living product. We're squashing bugs, adding features, and making things better based on your feedback. If something isn't working the way you expect, let us know. We're a small team that moves fast.

Privacy Policy: www.safetybriefer.com/privacy-policy

Terms of Service: www.safetybriefer.com/terms

SafetyBriefer™ — Built from the field, for the field.